The product-led customer
success growth strategy
A proven 7-step customer success growth strategy that will help you improve customer onboarding, retention and overall business growth.
A proven 7-step customer success growth strategy that will set you up for success when onboarding new customers
If you have a complex product you face the challenge of a long time to value and cumbersome adoption. For example, Appcues and Office RnD are both SaaS companies with relatively complex offerings (long time to value).
Both of the companies, on average, have 15% of their workforce onboarding new customers. Otherwise, their newly signed up users will struggle to make the most out of their services and probably churn.